Troubleshooting (iPhone & Android)
If you're having trouble with the Hazard Scout iPhone or Android app, here are a list of steps that you can take that may help solve your problem.
Check Memory & Storage
Verify that your device is not low on storage or memory.
- Check your storage on your iPhone, iPad, and iPod touch
- Check Free Space on Android
- Check RAM on Android
Check Your Clock
If your device's clock is significantly off, it could disable security certificates, etc.
Log Out And Back In
Try signing out of your Hazard Scout account, then signed back in.
To sign out press the menu button at the top left of the Hazard Scout app. Then swipe the account you wish to logout of. Then press the red X. Now press "+" to sign in again.
Re-Install The App
It may also help to delete the app from your device and then reinstall it from the app store. Among other things, this ensures that you have the latest version of the app installed. Keep in mind that deleting the app will also remove any un-submitted reports and/or photo uploads.
- Android - How To Delete An Android App
- iPhone, iPad - press and hold the app icon on the home screen until it starts wiggling then press the X to delete it.